Return & Refund Policy

Last updated: June 2026

At soaqed., customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

Due to hygiene and safety reasons, we cannot accept returns of opened, used, or damaged body care products.

To be eligible for a return:

• The item must be unused and unopened.
• The item must be in its original packaging.
• The return request must be made within 14 days of receiving your order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include:

• Your order number
• Photos of the product and packaging

We will review your request and provide a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Shipping Costs

Original shipping costs are non-refundable.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Contact

For return and refund requests, please contact:

Email: support@soaqed.com